Privacy
& terms.

Ordering and payment

Submitting an order or bundle request does not reserve stock and is not a completed sale. Perfect Scents will confirm availability, delivery arrangements and the amount due. Stock is reserved only after an authorised member of staff confirms cleared payment.

Prices are shown in naira. Bundle prices, retail upgrades and discounts are recalculated by our ordering system when the request is submitted.

Fulfilment

After payment is confirmed, the order moves to preparation and warehouse fulfilment. The final receipt records the person who prepared and fulfilled the order. Delivery timing and charges are confirmed with the customer for the stated delivery area.

If stock changes before payment confirmation, we may offer an alternative, adjust the request with your approval, or ask you to submit a new selection.

Cancellations and refunds

An unpaid request may be cancelled without affecting stock. A paid reservation is released only through an explicit cancellation and refund workflow handled by staff. Contact Perfect Scents with your order reference before fulfilment if you need to change or cancel a paid order.

Eligibility for returns, exchanges or refunds depends on the item condition, fulfilment status and applicable consumer law. We will explain the available resolution before processing a cancellation.

Privacy notice

We collect the name, email, phone number and delivery area supplied with an order request. We use this information to arrange payment, prepare and fulfil the order, provide support, prevent abuse and maintain transaction records.

Order information is available only to authorised operations staff. Service providers may process information where needed to host the site, secure requests and deliver the service. We do not sell customer personal information.

Customer contact details are retained while an order is active and for up to 24 months after it closes, unless a longer period is required for accounting, dispute, fraud-prevention or legal obligations. Approved deletion requests are anonymised where full deletion would damage required transaction records.

Your information rights

You may ask for access, correction or deletion of the personal information linked to an order. We will verify the request before disclosing or changing customer data.